If a problem arises with a manufactured home, the first contact should be the retailer. Most problems can be eliminated quickly. If the retailer cannot help, the second contact should be the manufacturer. Manufacturers, for the most part, are quick to respond to problems.
It is important to put a report of a defect in writing so that there will be proof of date of delivery. Also, make a copy to keep with your records. After reporting an alleged defect, the reporting party or homeowner is encouraged to allow time for a satisfactory resolution of the reported defect before initiating the Manufactured Home Dispute Resolution Program.
If a satisfactory resolution of the reported defect is not obtained, the purchaser must complete the Dispute Resolution form inside the Dispute Resolution Packet. A check or money order for $100.00 made payable to “KHRC” is required. The Dispute Resolution form and the check must be mailed to:
Kansas Housing Resources Corporation
Manufactured Home Dispute Resolution Programs
611 South Kansas Avenue, Suite 300
Topeka, Kansas 66603-3803
Dispute Resolution Packet